Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment is one of the most common garage door issues we encounter, and fortunately, it's usually a straightforward repair. In most cases, we can diagnose and fix track misalignment within 1-2 hours of arriving at your home.  Our technicians carry the necessary tools and hardware to realign tracks on the spot. The process involves loosening the mounting brackets, carefully adjusting the track position to ensure proper alignment with the door panels, and then securing everything back in place.  For minor misalignments caused by loose hardware, the repair might take as little as 30-45 minutes. More severe cases involving bent tracks may require replacement sections, which we typically have in stock on our service vehicles.  If you're experiencing a garage door that's sticking, making grinding noises, or visibly off-track, we recommend addressing it promptly. Continuing to operate a misaligned door can cause additional damage to the panels, rollers, and even the opener system.  Call us at 1-252-541-0993 for same-day service on track alignment issues. We offer 24/7 emergency service if your door is stuck in an open or closed position.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur for several reasons, and understanding these causes can help you prevent future issues:  Physical Impact: The most common cause is accidental impact – backing a car into the door, a sports ball hitting it, or debris striking the track. Even minor impacts can knock tracks out of alignment over time.  Worn or Loose Hardware: The bolts and brackets holding your tracks in place can loosen over time due to the constant vibration of door operation. This gradual loosening allows tracks to shift out of position.  Foundation Settling: As your home's foundation settles over years, the door frame can shift. Even small changes in the frame's geometry can cause track misalignment. This is especially common in older homes or areas with clay soil.  Worn Rollers: As rollers wear down, they may not travel smoothly in the tracks. This uneven movement can pull tracks out of alignment or cause them to bend.  Temperature Changes: Metal tracks expand and contract with temperature fluctuations. In North Carolina, our humid summers and cooler winters can stress track mounting points over time.  Improper Installation: Sometimes tracks aren't properly installed or leveled from the start. This becomes apparent over time as the misalignment worsens with regular use.  To prevent track issues, we recommend annual maintenance inspections where our technicians check hardware tightness, track alignment, and roller condition. This preventive approach catches small problems before they become major repairs.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment in your home, which is why we offer flexible financing options to make your purchase more manageable.  Financing Options Available:  - 0% APR for 12 Months: For qualified buyers, we offer interest-free financing on installations over $2,000. This allows you to spread payments over a year without any additional cost.  - Low Monthly Payment Plans: We partner with trusted financing providers to offer extended payment plans up to 60 months. Monthly payments can be as low as $50-100 depending on your door selection and terms.  - No Prepayment Penalties: Pay off your balance early without any additional fees.  Why Choose Fiberglass Doors?  Fiberglass garage doors are an excellent investment for several reasons:  - Durability: Resistant to dents, rust, and rot – perfect for North Carolina's humid climate - Energy Efficiency: Many fiberglass doors come with excellent insulation options - Low Maintenance: No painting required, won't crack or warp - Aesthetic Options: Available in wood-grain finishes that mimic the look of real wood - Lightweight: Easier on springs and opener mechanisms  Getting Started:  1. Schedule a free in-home estimate – we'll measure and discuss your options 2. Choose your door style, color, and features 3. Apply for financing during your consultation (quick approval process) 4. Schedule installation at your convenience  Our fiberglass door installations include removal of your old door, professional installation, and programming of your existing opener. All installations are backed by our 5-Year Warranty on All Work.  Call 1-252-541-0993 to schedule your free consultation and discuss financing options that work for your budget.

Question 4

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with one of the best warranties in the industry. Here's what you can expect:  5-Year Warranty on All Work:  All labor and parts installed by our technicians are covered for a full 5 years. This includes: - Spring replacements - Opener installations and repairs - Track and roller replacements - Panel replacements - Hardware and cable work  Manufacturer Warranties:  In addition to our service warranty, the products we install come with manufacturer warranties: - Garage doors: 10-year to lifetime depending on brand - Openers: 5-year motor warranty (LiftMaster, Chamberlain) - Springs: Cycle-life warranty based on spring type  What's Covered:  - Parts failure under normal use - Labor for warranty repairs - No trip charges for warranty calls  How to Make a Warranty Claim:  Simply call us at 1-252-541-0993. We keep records of all service calls, so we can quickly verify your warranty status and schedule a repair visit.  Our warranty reflects our confidence in our workmanship and the quality products we install. We want you to have complete peace of mind knowing that your garage door investment is protected.

Question 5

Do you provide emergency garage door service?

Accepted Answer

Absolutely! We understand that garage door emergencies don't wait for business hours. That's why we offer On-call 24/7 emergency service throughout our service area.  Emergency Situations We Handle:  - Stuck Doors: Whether your door is stuck open (security risk) or closed (can't get your car out), we'll get you moving - Broken Springs: A snapped spring means your door won't open – we can usually replace springs the same day - Door Off Track: A door that's jumped its tracks is both a safety hazard and a security risk - Opener Failures: If your opener dies unexpectedly, we can diagnose and often repair on the spot - Storm Damage: High winds, fallen branches, or debris damage – we'll secure your property - Lock-Out Situations: If you're locked out of your garage, we can help  Our Emergency Response:  1. Call our 24/7 line: 1-252-541-0993 2. Speak with a real person (not a call center) 3. Technician dispatched immediately 4. Typical arrival time: 30-60 minutes in our primary service area  Emergency Service Includes:  - Priority dispatch - Fully-stocked service vehicles - On-the-spot repairs when possible - Temporary securing if parts need to be ordered - No extra charge for evenings or weekends on most services  We believe that when your garage door fails, you need help now – not tomorrow. That's why emergency service is a core part of what we do at Garage Door Garysburg.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year, though twice-yearly service is ideal for optimal performance and longevity.  Annual Maintenance Should Include:  - Safety System Testing: Ensuring auto-reverse sensors and force settings are properly calibrated - Hardware Inspection: Checking all bolts, brackets, hinges, and rollers for wear or looseness - Spring Tension Check: Verifying springs are properly balanced and showing no signs of fatigue - Track Alignment: Ensuring tracks are level and properly spaced - Lubrication: Applying proper lubricant to moving parts (springs, hinges, rollers, tracks) - Weather Seal Inspection: Checking bottom seal and side seals for wear - Opener Diagnostics: Testing opener function, checking chain/belt tension, backup battery  Signs You Need Service Between Annual Visits:  - Unusual noises (grinding, squeaking, banging) - Door moves slowly or hesitates - Door doesn't close completely or reverses unexpectedly - Visible gaps around door edges - Difficulty with manual operation - Opener light blinking or error codes  Benefits of Regular Maintenance:  - Extended Lifespan: Well-maintained doors last 15-30 years - Lower Repair Costs: Catching issues early prevents expensive repairs - Safety: Ensures safety features are working properly - Energy Efficiency: Properly sealed doors reduce heating/cooling costs - Warranty Protection: Many warranties require regular maintenance  Our Maintenance Plans:  We offer annual maintenance plans that include priority scheduling, discounted repairs, and peace of mind. Call 1-252-541-0993 to learn more about our maintenance programs.

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